Returns Policy

Last Updated: 12 April 2026

1. Our 30-Day Money-Back Guarantee

At COREPOWER Ltd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it within 30 days of delivery for a full refund or exchange.

This guarantee applies to all products purchased directly from our website at gliforsol.com.

2. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date
  • Unused and in the same condition as received
  • In the original packaging with all accessories and documentation
  • Accompanied by proof of purchase (order number or receipt)

Products that show signs of wear, damage, or misuse will not be accepted for return.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards and vouchers
  • Software and downloadable products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Personalised or customised products

4. How to Initiate a Return

To start your return process:

  1. Contact our customer support team at [email protected] or call +44 20 7946 0958
  2. Provide your order number and reason for return
  3. Our team will issue you a Return Merchandise Authorisation (RMA) number
  4. Package the item securely in its original packaging
  5. Include the RMA number inside the package
  6. Ship the item to our returns address (provided with your RMA)

5. Return Shipping

For UK mainland customers:

  • Faulty or defective items: Free return shipping - we will provide a prepaid label
  • Change of mind returns: Customer is responsible for return shipping costs (estimated £4-8 for standard items)

For Northern Ireland, Scottish Highlands, Islands, and international customers, return shipping costs may vary. Please contact us for a quote.

6. Refund Process

Once we receive and inspect your return:

  • We will send you an email confirmation within 2 business days
  • If approved, your refund will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive a refund confirmation email

Please note that depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear on your statement.

7. Exchanges

If you wish to exchange an item for a different size, colour, or model:

  • Follow the same return process as outlined above
  • Specify your preferred exchange item when contacting us
  • If the new item costs more, we will contact you to arrange payment of the difference
  • If the new item costs less, we will refund the difference

8. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery with photos of the damage
  • We will arrange free collection and replacement
  • No restocking fees apply to defective items
  • If a replacement is unavailable, a full refund will be issued

9. Warranty Returns

Products covered by manufacturer warranty that fail within the warranty period:

  • Contact our support team with your order details and description of the fault
  • We may request diagnostic information or photos
  • Approved warranty returns include free shipping both ways
  • We will repair, replace, or refund at our discretion

10. Contact Information

For any questions regarding returns:

Email: [email protected]
Phone: +44 20 7946 0958
Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Address:
COREPOWER Ltd - Returns Department
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom